Return and Refund Policy
Return and Refund Policy
At Bihari Zykaa, we are dedicated to offering authentic, high-quality Bihari snacks along with a satisfying customer experience. As our products are freshly prepared and perishable, we follow a clear and fair return and refund policy to ensure transparency.
1. Return Policy
Due to the nature of our food items, returns are not accepted once an order has been successfully delivered.
However, if your order arrives damaged, defective, or contains the wrong items, please contact us within 24 hours of delivery so we can resolve the issue promptly.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
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Damaged or Defective Products: If your product is physically damaged or spoilt upon arrival
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Incorrect Items Received: If you receive a product different from what was ordered
To request a refund, please provide:
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Your order number
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A clear photo of the product showing the issue
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A brief description of the problem
Once verified and approved, your refund will be processed to your original payment method within 5–7 business days.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
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If the complaint is made after 24 hours of delivery
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If the product has been opened, partially consumed, or altered in any way
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If the shipping address provided was incorrect or incomplete
4. Order Cancellations
You may cancel your order within 1 hour of placing it by contacting us directly.
Please note:
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Orders already processed or dispatched cannot be canceled or refunded.
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Cancellation requests after the 1-hour window will not be accepted.
5. Get in Touch
For any questions, concerns, or refund requests, please reach out to us at:
Bihari Zykaa
Maksuspur Bicha Gown, Bari Shiv Mandir
Munger – 811201, Bihar, India
📞 +91 9279073110
📧 biharizyka@gmail.com
🌐 https://biharizyka.in